FAQ
Frequently Asked Questions About Ordering Portraits
How Do I Order A Portrait?
1. Use our easy online order form to choose a portrait type and place your order online, or download our order form to send in your order by US mail.
2. Send Photos for Portraits – Send at least 2-4 good photographs of the subject (the more the better) It is very important for the artist to have good close-ups of the subject’s face along with a description of the pose and background you would like in the portrait. All original photos will be returned with the finished portrait.
- Send photos by Email: Attach your photos to an email and send to admin@romeroartstudio.com
- Send photos by US Mail: Mail your photos by US mail to our studio address. Just print out the order form, fill out all of the information, and send with your photos. Be sure to package your photos carefully to avoid damage.
How Does The Portrait Process Work?
- The artist will send you a digital photo of the portrait in progress and when it is finished by e-mail attachment or US mail for your approval, along with Portrait Proof form. This is your chance to suggest any changes.
- If you are satisfied with the photo of the portrait, just sign the Portrait Proof form and send it back to us. If, for any reason, you are not satisfied, please clearly state the reason for your dissatisfaction on the Portrait Proof form. The artist will address your concerns, make any necessary changes, and send you a second proof with for your approval.
- Your portrait will be shipped to you only after you have approved the final digital image.
- If we can not achieve your satisfaction after the third proof, we will give you a full refund. Even if you approved the digital image, but change your mind when you receive the finished portrait, you still have 30 days to return it for further adjustments or a full refund.
Do you only work from photographs ?
No. Live sittings is the best way to do a portrait. Since most people are reluctant to sit hours for a portrait, and our customers are located all over the country, the artist usually works from 2 or more good, clear photographs. When ordering, please indicate the main ones to work from, and include notes to help the artist determine the best expression, coloring, etc. All original photos will be returned to customer. R.J. Romero portraits are true original works of art, hand rendered to your specifications. They are not digitally manipulated photos printed on canvas, like some websites who market cheap “portraits” from photos on the internet.
The artist works from live sittings by appointment. For more information on having a portrait sitting, please contact the artist. Each R.J. Romero portrait is a unique creation by the artist, using the best materials and techniques utilized by master portrait painters for centuries.
Can You Do Posthumous or Memorial Portraits?
Many people ask if it is possible to have a portrait painted of a loved one that has passed away, using one or two snapshots that still exist. As above, the quality of the photos is key to obtaining an accurate finished portrait. In a case like this, you should send the pictures you have for us to review. The artist will contact you to discuss with you what is possible. Please be assured that the artist will always undertake to do the best job possible given the original source material, and will always try very hard to capture the personality, likeness, and qualities of your loved one. However, this can sometimes be extremely difficult from a single or poor snapshot.
Can You Combine Images from More Than One Photo Into A Single Portrait?
Yes, we can! You can send several photographs and have people from them placed together into a single portrait. Simply give us detailed instructions when placing your order, telling us how you want the artist to combine these photos into one painting. We don’t charge extra for this service. See examples.
What Kind of Background Will the Portrait Have?
Portraits look better with simple backgrounds and less clutter around the subject. Backgrounds add richness, depth and warmth to the portrait. To enhance your portrait you may choose from one of the classic looks below or tell us what kind of background you would like.
How Long Does a Portrait Take?
Pastel paintings can be completed and shipped within 2 weeks. Waiting times can vary depending on work load. Please allow a minimum of four weeks for any deadline. (Shorter deadlines can be met if necessary – please contact the artist to arrange. For Christmas orders – Pastel portrait orders must be submitted no later than November 25th.
Oil paintings take a minimum of 6 to 8 weeks to complete and for proper drying time. We will try to accommodate rush orders if possible. No oil painting orders for Christmas delivery can be accepted after November 1st.
What If I Don’t Like the Portrait or Want to Make a Change?
The artist will provide a digital photo of the portrait in progress and when it is finished by e-mail attachment or mail for your approval, along with a Portrait Proof form. This is your chance to suggest any changes. If you are satisfied with the photo of the portrait, just sign the Portrait Proof form and send it back to us. If, for any reason, you are not satisfied, just clearly state the reason on the Portrait Proof form. The artist will address your concerns, make any necessary changes, and send you a second proof with for your approval. Your portrait will be shipped to you only after you have approved the final digital image.
What About Payment ? Is it Safe to Use My Credit Card?
Payment is easy and convenient. To protect your privacy and maintain safety, we do not keep any records of customer credit information. We accept credit cards through PayPal. All payments by check or money order should be made payable to: “Citty Kitty Enterprises”.
100% Money Back Guarantee
All art by R.J. Romero is original and of the highest quality. Your portrait is unconditionally guaranteed for 30 days after you receive it. If you are not 100% delighted with your portrait, the artist will make any changes necessary until you are satisfied, or you get a full refund of the purchase price minus shipping costs.
We welcome your questions or comments. Feel free to contact the artist.
Let Us Create A Personal Masterpiece For you
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