HOW TO ORDER A PORTRAIT & PORTRAIT PROCESS

1. Convenient Online Ordering
    Choose a portrait size and place your order using our easy online ordering system
    or fill out our order form to order by US mail.

2. Secure Payment
    We accept VISA, MasterCard, American Express, Discover, eCheck, and PayPal payments.
    Credit or debit card payments are processed securely by PayPal. For your security, we do not
    handle or store your credit card information. We use PayPal to process your order. You do not
    need a PayPal account to order with a credit or debit card.

     Payment via check or money order is also accepted (make payable to "Citty Kitty Enterprises").

3. Send Photos
    Send us at least 2-4 good photographs of the subject (the more the better)  It is very important
    for the artist to have good close-ups of the subject's face along with a description of the pose
    and background you would like in the portrait. All original photos will be returned with the
    finished portrait. 

    Send photos by Email:
    Attach your photos to an email and send to admin@romeroartstudio.com

    Send photos by US Mail:
    Mail your photos by US mail to our studio address. Just print out the order form, fill out all of the
    information, and send with your photos. Be sure to package your photos carefully to avoid damage.

The Portrait Process

• The artist will provide a digital photo of the finished portrait by e-mail attachment or mail for your approval, along with Portrait Proof form. This is your chance to suggest any changes.

• If you are satisfied with the photo of the portrait, just sign the Portrait Proof form and send it back to us. If, for any reason, you are not satisfied, please clearly state the reason for your dissatisfaction on the Portrait Proof form. The artist will address your concerns, make any necessary changes, and send you a second proof with for your approval.

• Your portrait will be shipped to you only after you have approved the final digital image.  

• If there is an outstanding balance owed, the final payment must be made before the portrait is shipped to you.

• If we can not achieve your satisfaction after the third proof, we will give you a full refund.  Even if you approved the digital image, but change your mind when you receive the finished portrait, you still have 30 days to return it for further adjustments or a full refund.

100% Money Back Guarantee
 All art by R.J. Romero is original and of the highest quality. Your portrait is unconditionally
 guaranteed for 30 days after you receive it. If you are not 100% delighted with your portrait,
the artist will make any changes necessary until you are satisfied, or you get a full refund. 

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We welcome your questions or comments. Feel free to contact us.

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